Frequently Asked Questions
KITSCH currently ships to all states in the US and has international shipping available. We have different shipping methods + rates available, the best way to find an accurate shipping cost is during order check out.
Once your order has been shipped, a confirmation email with a carrier tracking number will be sent out. Please allow up to two business days for your order to be processed. To estimate delivery time, please take into account the processing time in addition to the time indicated by your selected shipping method at checkout. Orders are processed Monday through Friday, excluding holidays. The shipping carrier chosen at the time of checkout is responsible for the delivery of your package. In the case of a lost package, it is the responsibility of the carrier and all inquiries must be directed to the carrier.
How can I track my order?
To look up the status of your order, please click here. Please note depending on the shipping method selected for your order, the shipping carrier might not provide daily tracking updates. Orders shipping ground outside of the United States will have a longer transit time.
How do I edit my shipping address?
You can send an e-mail to [email protected] with your order number and correct shipping address. Please note our team processes orders as quickly as possible so to reach out right away.How do I cancel my order?
You can send an e-mail to [email protected] with your order number. Please note our team processes orders as quickly as possible so to reach out right away.I received a damaged item?
You can send an e-mail to [email protected] with your order number. Please note our team processes orders as quickly as possible so to reach out right away.
What's your return policy?
We are so sorry to hear that you didn’t love your items! KITSCH offers free returns within 90 days of delivery. To make a return, pleaseclick here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.What if I received the wrong product or was short shipped?
We are so sorry for your order! Please send an e-mail regarding your order to [email protected] and a team member will get in touch within 24 hours! Note business hours are Monday – Friday.